Service Department - Frequently Asked Questions

How do I make an appointment for scheduled maintenance services?

     By calling the service department at (860) 928-0006 or e-mail us at putnam.ford.svcmgr@snet.net with a day and time that is convenient for you.

Do you have walk-in appointments available for oil and filter changes?

     Yes!  It should only take about 30 minutes and includes a free general vehicle inspection.

Is there a way I can get a ride home or to work if I am dropping my vehicle off?

     Yes!  We offer a free shuttle service and we also offer service rate rental vehicles for your convenience.

Can I drop my vehicle off for service after hours?

     Yes!  We offer early bird and night owl services.

Do you work on all makes and models?

     Yes!  We can service vehicles of all makes and models.

Do you do emissions testing and VIN checks?

     No, we are not participants in the state emissions program, nor can dealerships perform VIN checks.  For a VIN check, please contact the Department of Motor Vehicles.

Do you have service loaners available?

     Yes!  For our new vehicle customers we offer service loaners.  For all other customers we have service rate rentals.  These vehicles can be picked up right here at the dealership as we have our own rental company.

Do you have extended or weekend hours?

     Yes!  We are open every Saturday from 7:00am until 12:00pm.

How can I pay for service work?

     We accept cash, checks, and all major credit cards.

What is your recommended maintenance schedule? 

     We recommend adhering to a 3,000 mile service interval.  All intervals include oil change, and additional services are recommended at certain mileages.